What you need from Twilio
Have these three values open before you start, from your Twilio Console:Connect it
1
Open Integrations
Settings → Integrations → Communications → Twilio → Configure. The dialog is called
Update Twilio settings.
2
Paste the Account SID and Auth Token, set Status to Active, click Apply
BeRocker verifies the credentials with Twilio, creates the TwiML app and API key it needs on
your account, and registers its webhooks — nothing to configure on the Twilio side.
3
Pick the Message Service ID and click Apply again
If your account has Messaging Services, a Message Service ID dropdown appears listing them.
Choose the one your numbers belong to and click Apply again. If the account has no
Messaging Service, the first Apply saves everything and this step is skipped.When you reopen a saved configuration, Message Service ID is shown as a text field you can edit.
4
Check the card
It should show Status: Active in green.
5
Point your number at it
Settings → Profile → User Contacts → Add user contact → your Twilio number with
Provider = Twilio, Channel = Call/SMS (same number) (this saves one Call and one SMS
contact in one go), Status = Active, and tick Is Default?. For WhatsApp add the number
again with Channel = WhatsApp.→ Profile
Step-by-step walkthrough
The recording predates the Message Service ID field. Fill that in too — the steps are otherwise
identical.
Before you send at volume
Twilio requires 10DLC registration for application-to-person SMS to US numbers. Unregistered traffic gets filtered by the carriers, not by Twilio — so messages simply stop arriving with no obvious error. Register your brand and campaign in the Twilio Console before you turn on follow-up sequences, and keep an eye on Messaging health afterwards.Troubleshooting
Related
Integrations
All providers.
Messaging health
Delivery rates and sending numbers.
Need a hand? Reach out to support — we set this up with customers every week.