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The Gmail integration lets each team member send and receive chat emails through their own Gmail or Google Workspace mailbox — so replies come from a real, familiar address rather than a shared system sender.
This is different from email parsing, which reads a mailbox to create leads. Gmail here is about conversations: sending and receiving customer email in the Inbox.

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Connecting your mailbox

1

Open the Gmail integration

Settings → Integrations → Email → Gmail → Configure opens the Gmail accounts dialog; click Connect my Gmail. Or connect your own mailbox from Settings → Profile → Gmail connection → Connect Gmail.
The Gmail card and the profile section only appear when Gmail is enabled for your organization. If you cannot see them, ask support.
2

Sign in with Google

Choose the account you want to send and receive from. A Gmail address can be connected by one BeRocker user only — if it is already linked to a colleague you get “This Gmail address is already connected by another user.”
3

Approve BOTH permissions

On Google’s consent screen you must approve both:
  • “Read your email messages”
  • “Send email on your behalf”
Without both, the connection cannot complete. Google’s screen lets you untick one — if you do, BeRocker will tell you permissions are missing and you will have to reconnect.
4

Test the connection

Test (next to the account in the Gmail accounts dialog) or Test connection (on your profile) confirms Gmail is reachable and that both permissions were granted.

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Connected accounts

The Gmail accounts dialog lists every connected mailbox in your organization with its status — Connected, Needs reauthorization, Error or Disconnected — and a Test and Disconnect action for each. You can manage your own mailbox; admins can manage everyone’s. A Reconnect button appears on your own account when it needs reauthorization. If you see “Some accounts need to be reconnected”, one or more mailboxes lost their authorisation — Google revokes tokens when a password changes, when a Workspace admin changes policy, or after long inactivity. Reconnect them; those agents cannot send email until you do.

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Using it

Once connected, add a contact in Settings → Profile → User Contacts → Add user contact with Channel = Email, Provider = Gmail, pick your address in the Gmail mailbox dropdown (only your connected mailboxes are offered), set Status = Active and tick Is Default?. See Profile. Disconnecting a mailbox also disables its user contact and hands the default to another contact. Outbound emails then go through your mailbox, and replies come back into the conversation thread.

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Gmail vs SendGrid and Mailgun

Most brokerages use both: a bulk provider for automated messages, and Gmail for the agent’s own replies. They coexist — each user contact picks its own provider.

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Troubleshooting

Email parsing

Turning inbound lead emails into shipments.

Email deliverability

SPF, DKIM and DMARC for your domain.

Profile

Set Gmail as your default email contact.

Integrations

All email providers.