We’re Here to Help
Whether you have a quick question or need hands-on guidance, the BeRocker support team is ready to assist. Choose the channel that works best for you — every inquiry is handled by a real person who knows the platform.Ways to Reach Us
Email Support
Send us a message any time. Ideal for detailed questions, billing inquiries, or non-urgent requests.info@berocker.com
Call Us
Speak directly with a support agent for real-time help. Our calling support line is available during business hours.+1 (302) 313-0966Mon – Fri, 9 AM – 6 PM EST
WhatsApp Business
Fast, conversational support right inside WhatsApp. Get answers without leaving your phone.Available after sign-up
Your Dedicated WhatsApp Support Group
Every BeRocker customer receives a dedicated WhatsApp Business group upon signing up — no shared queues, no bots, just direct access to our team.
Direct Access
Message your support contact directly — no ticket numbers or automated menus.
Your Whole Team, One Place
Invite your agents and managers so everyone can follow along and stay informed.
Rich Media Support
Share screenshots, videos, and documents to explain issues clearly and get faster resolutions.
Conversation History
All chat history lives in the group — easy to reference past solutions at any time.
What to Expect
| Channel | Response Time | Best For |
|---|---|---|
| Within 24 hours | Detailed questions, billing, documentation requests | |
| Phone | Real-time | Urgent issues, walkthroughs, complex troubleshooting |
| WhatsApp Group | Within a few hours | Day-to-day questions, quick guidance, ongoing support |
Before You Reach Out
Checking these resources first can often resolve your issue faster:Search the Knowledge Base
Use the search bar at the top of this page to find step-by-step guides and answers to common questions.
Check the Onboarding Steps
If you’re getting started, the Onboarding Guide walks you through the full setup from scratch.
Review Integrations Docs
For issues with email, phone, payments, or load boards — the Integrations section covers every provider in detail.