What you see here depends on how your account is billed. There are four cases:
- Self-serve subscription — a Subscription card with trial, seats and the estimated monthly amount, plus Payment history.
- Managed subscription — a Subscription card showing Amount, Renews and Card on file, with Update card on file and Request cancellation, plus Payment history. “This subscription is managed for you. To make changes, update your card below or contact” support.
- Direct arrangement — you will see “We don’t have subscription details to show here yet.
Your subscription is established through a direct Stripe payment arrangement, and the fact that
you don’t see it on this page does not mean it is inactive.” Nothing is wrong; billing is
handled outside the app. Questions go to the support email shown (
info@berocker.comby default). Only Request cancellation is offered. - Billing switched off — “Billing is not available. Subscription billing is currently turned off for your account.” Nothing to do here. The menu item is hidden in this case.
Your subscription
On a self-serve subscription the Subscription card shows:
Next to it: Subscribe (until a subscription exists) and Manage billing & receipts, which
opens the payment processor’s portal for the card on file and invoices.
Subscription states
Update card on file
On a managed subscription, Update card on file opens the payment processor’s secure portal (self-serve accounts use Manage billing & receipts for the same thing). The card details go straight to the processor — BeRocker never stores your card number. Use it when the card expires, the bank reissues it, or a payment fails.Payment history
Every processed payment: Date, Amount and a Receipt link (View, or PDF). Draft and unpaid invoices are not listed, so everything here is money that actually moved.Request cancellation
Shown on managed and direct-arrangement accounts. It opens a Request cancellation dialog — cancellations are handled by our team so nothing is ever interrupted by accident — and Send request sends it to the BeRocker team rather than switching your account off on the spot. Someone will confirm before anything changes.Related
Team and security
Seat count comes from here.
Contact support
Anything billing-related a page cannot answer.