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Tickets at the bottom of the sidebar is a direct line to the BeRocker team, inside the product. It is the right channel when something needs a paper trail — a bug, a configuration change, a billing question — rather than a quick “how do I…”.
The Support tickets list with Active and Closed tabs
A red badge on the sidebar item means you have unread replies.

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Raising a ticket

1

Click New ticket

From Tickets → New ticket.
2

Fill it in

  • Subject — one line saying what is wrong.
  • Category — Technical issue, Onboarding, Billing or Other.
  • Priority — Low, Normal, High or Urgent.
  • Description — what you expected, what happened, and which lead or screen it happened on.
  • Email for replies — optional; leave it empty if you do not need email replies.
  • Attachments — screenshots and screen recordings; they cut resolution time more than anything else you can do.
3

Send

You get a ticket number, and — if you gave one — replies are also emailed to the address on the ticket. The list has Active and Closed tabs.

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Ticket statuses

A ticket sitting in Waiting is waiting on you. Those are the ones worth checking first.

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The conversation

Open a ticket and you get the full timeline: your messages, our replies, attachments, and status events along the way. Reply from the box at the bottom and attach files as needed. When it is sorted, click Problem solved to close it. If you close one and the issue comes back, the closed ticket shows “This ticket is closed. Need help again?” so you can start a fresh one with the history right there.

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When to use something else

Contact Support

Every way to reach the team.

Troubleshooting

Common problems you can fix yourself.