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Overview

BeRocker allows each user to configure their own notifications, so you can stay informed about activity that matters to you — without unnecessary noise. Notifications can be delivered via SMS and email, and are triggered only by events related to leads assigned to you. This guide explains how notifications work, how to configure them, and common things to watch out for.

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Video Walkthrough

If you prefer a visual walkthrough, watch the video below:

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Before You Start

Before configuring notifications, make sure the following requirements are met:
  • You have a working phone number and email address connected to your BeRocker profile
  • SMS and email messaging are functioning correctly on your account
  • You understand that notifications are user-specific, not shared across your team
If SMS or email delivery is not working on your account, notifications will not be delivered.

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Important Things to Know

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SMS Usage & Charges

SMS messages are sent using your own phone number.
Any SMS notification sent will count toward usage and charges on your VoIP provider account.

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Lead Assignment

You will only receive notifications for leads assigned to you. If you do not have any assigned leads, no notifications will be sent.

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User-Specific Settings

Each BeRocker user can configure:
  • Their own phone number
  • Their own email address
  • Their own notification preferences
These settings do not affect other users on your team.

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How to Configure Notifications

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Step 1: Open Notification Settings

  1. Go to Settings
  2. Select Notifications

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Step 2: Set Delivery Details

You’ll see two input fields:
  • SMS (phone number)
  • Email
Enter the phone number and email address where you want to receive notifications, then click Save. :::note Do not use the same phone number or email that is already connected to your BeRocker profile.
Using the same contact details may cause messages to appear in the Unknown Chats section. :::

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Step 3: Choose Notification Events

Scroll down to the Events section. This is where you control which actions trigger notifications. There are four event categories:
  • Leads
  • Chats
  • Payments
  • Orders
To enable an event, check the box next to it.
To disable it, simply uncheck the box. We recommend reviewing all categories and enabling only the events that are relevant to how you work.

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Managing Your Preferences

  • You can update notification settings at any time
  • Changes apply immediately after saving
  • Only events you enable will trigger notifications
  • You will never receive notifications for other users’ leads

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Common Issues & Tips

  • Not receiving messages?
    Make sure SMS or email is working on your account first.
  • Seeing messages in Unknown Chats?
    Double-check that your notification contact details are different from your profile contact details.
  • Too many notifications?
    Review your selected event types and disable unnecessary ones.

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Summary

Once configured, notifications help you stay on top of lead activity without constantly checking the platform. Each user controls their own setup, delivery method, and event preferences — giving you flexibility without distractions. If you have additional questions, reach out to BeRocker support or review related help articles.