> ## Documentation Index
> Fetch the complete documentation index at: https://help.berocker.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Multiple ways to reach the BeRocker team. We're here whenever you need us.

## We're Here to Help

Whether you have a quick question or need hands-on guidance, the BeRocker support team is ready to assist. Choose the channel that works best for you — every inquiry is handled by a real person who knows the platform.

***

## Ways to Reach Us

<CardGroup cols={3}>
  <Card title="Email Support" icon="envelope" href="mailto:info@berocker.com">
    Send us a message any time. Ideal for detailed questions, billing inquiries, or non-urgent requests.

    **[info@berocker.com](mailto:info@berocker.com)**
  </Card>

  <Card title="Call Us" icon="phone" href="tel:+13023130966">
    Speak directly with a support agent for real-time help. Our calling support line is available during business hours.

    **+1 (302) 313-0966**

    Mon – Fri, 9 AM – 6 PM EST
  </Card>

  <Card title="WhatsApp Business" icon="https://mintlify.s3.us-west-1.amazonaws.com/berocker/support/brands/whatsapp">
    Fast, conversational support right inside WhatsApp. Get answers without leaving your phone.

    **Available after sign-up**
  </Card>
</CardGroup>

***

## Your Dedicated WhatsApp Support Group

<Info>
  Every BeRocker customer receives a **dedicated WhatsApp Business group** upon signing up — no shared queues, no bots, just direct access to our team.
</Info>

Once your account is created, we'll send you an invitation link to join your own private support group on the WhatsApp Business platform. This group is exclusive to your team and gives you:

<CardGroup cols={2}>
  <Card title="Direct Access" icon="bolt">
    Message your support contact directly — no ticket numbers or automated menus.
  </Card>

  <Card title="Your Whole Team, One Place" icon="users">
    Invite your agents and managers so everyone can follow along and stay informed.
  </Card>

  <Card title="Rich Media Support" icon="image">
    Share screenshots, videos, and documents to explain issues clearly and get faster resolutions.
  </Card>

  <Card title="Conversation History" icon="clock-rotate-left">
    All chat history lives in the group — easy to reference past solutions at any time.
  </Card>
</CardGroup>

***

## What to Expect

| Channel            | Response Time      | Best For                                              |
| ------------------ | ------------------ | ----------------------------------------------------- |
| **Email**          | Within 24 hours    | Detailed questions, billing, documentation requests   |
| **Phone**          | Real-time          | Urgent issues, walkthroughs, complex troubleshooting  |
| **WhatsApp Group** | Within a few hours | Day-to-day questions, quick guidance, ongoing support |

***

## Before You Reach Out

Checking these resources first can often resolve your issue faster:

<Steps>
  <Step title="Search the Knowledge Base">
    Use the search bar at the top of this page to find step-by-step guides and answers to common questions.
  </Step>

  <Step title="Check the Onboarding Steps">
    If you're getting started, the [Onboarding Guide](/onboarding/steps/step1) walks you through the full setup from scratch.
  </Step>

  <Step title="Review Integrations Docs">
    For issues with email, phone, payments, or load boards — the [Integrations](/integrations/email/sendgrid/sendgrid-setup) section covers every provider in detail.
  </Step>

  <Step title="Contact Support">
    Still stuck? Reach out via any of the channels above and we'll take it from there.
  </Step>
</Steps>

***

<Tip>
  **Pro Tip:** When contacting support, include your account name and a brief description of the issue. Screenshots or screen recordings help us resolve things much faster.
</Tip>