> ## Documentation Index
> Fetch the complete documentation index at: https://help.berocker.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and subscriptions

> See your subscription and seat count, update the card on file, download receipts and request a cancellation.

**Settings → Billing & Subscriptions** shows what you are paying for and lets you keep the card on
file current.

<Frame>
  <img src="https://mintcdn.com/berocker/JlrUOS-Vn_pO8ZdT/images/settings/billing.png?fit=max&auto=format&n=JlrUOS-Vn_pO8ZdT&q=85&s=77d48051af91a3a5013fc1d3d0ddf75e" alt="The Billing and subscriptions page" width="3200" height="4800" data-path="images/settings/billing.png" />
</Frame>

<Info>
  What you see here depends on how your account is billed. There are three cases:

  * **Self-serve subscription** — the full page below: seats, estimated monthly, card on file and
    payment history.
  * **Direct arrangement** — you will see *"We don't have subscription details to show here yet.
    Your subscription is established through a direct Stripe payment arrangement, and the fact that
    you don't see it on this page does not mean it is inactive."* Nothing is wrong; billing is
    handled outside the app. Questions go to `info@berocker.com`.
  * **Billing switched off** — *"Subscription billing is currently turned off for your account."*
    Nothing to do here.
</Info>

***

## Your subscription

On a self-serve subscription you get:

| Line                     | What it is                                |
| ------------------------ | ----------------------------------------- |
| **Base license**         | The flat monthly fee for the account.     |
| **Per user**             | The per-seat price, per user per month.   |
| **Seats (active users)** | How many active users you have right now. |
| **Estimated monthly**    | Base + (per user × seats).                |

<Warning>
  Seats count **active users**. Adding a user in
  [Team and security](/settings/team-and-security) changes what you pay. When someone leaves,
  deactivate them rather than leaving the account sitting there.
</Warning>

***

## Subscription states

| Badge               | Meaning                                         |
| ------------------- | ----------------------------------------------- |
| **On trial**        | Inside the trial window; the end date is shown. |
| **Trial expired**   | Trial is over and no subscription has started.  |
| **Active**          | Paid and current.                               |
| **Past due**        | A payment failed. Update the card.              |
| **Canceled**        | The subscription has ended.                     |
| **No subscription** | Nothing set up yet.                             |

<Warning>
  **Past due** is the one to act on today. Update the card on file before the grace window closes.
</Warning>

***

## Update card on file

Opens a secure card form. The card details go straight to the payment processor — BeRocker never
stores your card number.

Use it when the card expires, the bank reissues it, or a payment fails.

***

## Payment history

Every processed payment, with a **Receipt** link on each row. Draft and unpaid invoices are not
listed, so everything here is money that actually moved.

***

## Request cancellation

Sends a cancellation request to the BeRocker team rather than switching your account off on the
spot — so nobody loses access to live loads by mis-clicking. Someone will confirm before anything
changes.

***

## Related

<CardGroup cols={2}>
  <Card title="Team and security" icon="users" href="/settings/team-and-security">
    Seat count comes from here.
  </Card>

  <Card title="Contact support" icon="life-ring" href="/support/contact">
    Anything billing-related a page cannot answer.
  </Card>
</CardGroup>