> ## Documentation Index
> Fetch the complete documentation index at: https://help.berocker.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Telnyx — connect it to BeRocker

> Get the four Telnyx values BeRocker needs and paste them into the integration.

Telnyx is a virtual phone system for calls and SMS. Connecting it to BeRocker takes four values from
the Telnyx Portal.

<Info>
  Do the [account verification](/integrations/phone/telnyx/telnyx-account-verification) first.
  A trial account cannot send production traffic.
</Info>

***

## What you need from Telnyx

From the [Telnyx Portal](https://portal.telnyx.com/):

| Value                    | Where it is                                                                            |
| ------------------------ | -------------------------------------------------------------------------------------- |
| **API Key**              | API Keys. Create one if you have none.                                                 |
| **Public Key**           | The public key that pairs with it — used to verify inbound webhooks.                   |
| **Connection ID**        | Voice → SIP Connections (or Programmable Voice), on the connection you will call from. |
| **Messaging Profile ID** | Messaging → Messaging Profiles, on the profile your numbers belong to.                 |

<Warning>
  The API key is a credential for your whole Telnyx account. Paste it into BeRocker and nowhere else.
</Warning>

***

## Connect it

<Steps>
  <Step title="Open Integrations">
    **Settings → Integrations → Telnyx → Configure**.
  </Step>

  <Step title="Paste the four values">
    API Key, Public Key, Connection ID and Messaging Profile ID.
  </Step>

  <Step title="Set Status to Active and save">
    The card should show **Status: Active** in green.
  </Step>

  <Step title="Point your number at it">
    **Settings → Profile → User Contacts** → add your Telnyx number with **Provider = Telnyx**, once
    with **Channel = Call** and once with **Channel = SMS**, and tick **Is Default?**.

    → [Profile](/settings/profile)
  </Step>
</Steps>

***

## Before you send at volume

US application-to-person SMS needs **10DLC registration**. Without it, carriers filter your messages
and they simply stop arriving.

→ [Telnyx 10DLC setup](/integrations/phone/telnyx/telnyx-10dlc-setup)

***

## Troubleshooting

| Symptom                        | Check                                                                                 |
| ------------------------------ | ------------------------------------------------------------------------------------- |
| Status stays **Not connected** | A wrong or rotated API key. Regenerate it in the Telnyx Portal and paste the new one. |
| Calls fail, texts work         | The **Connection ID** is wrong, or the number is not on that connection.              |
| Texts fail, calls work         | The **Messaging Profile ID** is wrong, or the number is not on that profile.          |
| Messages send but never arrive | 10DLC registration, then [Messaging health](/settings/messaging-health).              |
| Inbound messages never appear  | The **Public Key** is wrong, so inbound webhooks fail verification.                   |

***

## Related

<CardGroup cols={2}>
  <Card title="Account verification" icon="id-card" href="/integrations/phone/telnyx/telnyx-account-verification">
    Get off the trial account first.
  </Card>

  <Card title="10DLC setup" icon="shield" href="/integrations/phone/telnyx/telnyx-10dlc-setup">
    Register before you send at volume.
  </Card>

  <Card title="Profile" icon="user" href="/settings/profile">
    Point your number at Telnyx.
  </Card>

  <Card title="Messaging health" icon="heart-pulse" href="/settings/messaging-health">
    Delivery rates per number.
  </Card>
</CardGroup>